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Training & Support

Technology is only valuable if your team actually uses it. We provide comprehensive training and ongoing support to ensure your AI investments deliver results.

What You Get

We don't just install systems and disappear. Our training and support services ensure your team is confident, competent, and getting maximum value from your AI tools. From initial onboarding to ongoing technical assistance, we're here for the long term.

Initial Training Sessions

Hands-on workshops tailored to your team's roles. Administrators learn system management, end-users learn daily operations.

Comprehensive Documentation

Written guides, video tutorials, and quick reference cards. Your team has resources to answer questions independently.

Technical Support

Email and phone support when issues arise. We troubleshoot problems quickly and get your systems back online.

System Updates & Maintenance

Regular software updates, security patches, and performance optimization. Your systems stay current and secure.

Our Support Process

1

Onboarding Training

Within the first week after deployment, we conduct comprehensive training sessions. These are interactive, not lecture-based - your team practices real scenarios with guided assistance.

2

30-Day Check-In

After a month of use, we schedule a follow-up session. We address questions that arose during real-world use and provide advanced tips based on how your team is using the system.

3

Ongoing Support Tickets

Submit support requests via email or phone. We prioritize issues by severity - critical outages get immediate attention, enhancement requests are scheduled appropriately.

4

Quarterly Business Reviews

For clients on annual support contracts, we review system usage metrics, discuss what's working well, and identify opportunities for optimization or expansion.

5

Proactive Maintenance

We don't wait for problems. Monthly health checks, performance monitoring, and preventive updates keep your systems running smoothly.

6

New Employee Training

As your team grows, we provide training for new hires. This can be live sessions or access to our recorded training materials and documentation.

Support Service Tiers

Basic Support (Included)

Included with all projects at no additional cost for the first 90 days.

  • Email support (24-48 hour response)
  • Bug fixes and critical patches
  • Initial training and documentation

Premium Support

For businesses that need faster response times and ongoing system enhancements.

  • Priority support (4-8 hour response, same-day for critical issues)
  • Phone support during business hours
  • Monthly system health checks and optimization
  • Quarterly business reviews and planning sessions
  • Up to 10 hours/month of enhancements or new features

Enterprise Support

Mission-critical support for organizations that depend on AI systems for core operations.

  • 24/7 emergency support with 2-hour response SLA
  • Dedicated account manager and technical lead
  • Weekly monitoring reports and proactive optimization
  • Monthly strategy sessions and roadmap planning
  • Up to 40 hours/month of development time included

Why Support Matters

The best technology is worthless if your team doesn't adopt it. Studies show that 70% of technology projects fail due to user resistance and lack of training - not technical problems.

Faster Time to Value

Proper training means your team starts seeing benefits in weeks, not months.

Higher Adoption Rates

Confident users become advocates, encouraging others to embrace new tools.

Reduced Downtime

Proactive maintenance and fast issue resolution minimize business disruption.

Peace of Mind

Know that expert help is just a phone call away when you need it.

Get Expert Support

Let's discuss which support tier makes sense for your business and team size.

Schedule Free Consultation Call: 832-338-2926

Key Benefits

  • Hands-on training, not just manuals
  • Fast response when issues arise
  • Proactive system maintenance
  • Regular business reviews
  • Flexible support tiers
  • New hire training included

Typical Investment

Basic Support

Included

First 90 days with every project

Premium Support

$500 - $1,500/mo

Based on system complexity and users

Enterprise Support

$2,500+/mo

Mission-critical systems, 24/7 coverage

Services We Support